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Hints and Advice



It is strongly recommended that all customers visit the storage facility of their choice prior to moving in. This will enable you to assess the suitability in terms of access, security, cleanliness, and cost. As you would expect, not all self storage facilities are the same and like other services - you get what you pay for! Always ensure that the facility you use is climate controlled.


It is important to prepare certain items for storage. The purchase of appropriate boxes and packaging materials can be ordered by phone in advance from the Packaging Accessories brochure enclosed. Packaging can be collected or delivered (at a nominal cost of transport) depending on quantity and location. It is essential that all fridges and freezers are thoroughly defrosted, clean and dry prior to storage (any residual dampness will result in mildew and render the item unusable in the future). The better the preparation and packaging undertaken prior to the removal day will greatly facilitate an easy move with less wasted time of the removal men and a saving in space (and therefore charges) whilst goods are in storage.


Storage of jewellery, watches, money, and other similar small value items is not permitted. We do, however, carry a high insurance classification covering items such as antiques and works of art and readily accept artic es with values of up to £25,000 for goods in store. Articles with values between £25,000 and £ 100,000 can be accepted with prior notification, and articles with values between 100,000 and £ 1,000,000 by arrangement.

Security Limitations and Access

Authorised entry security and access

The overall security of the building is an important part of the service that we offer Entry to the facility is strictly restricted to our direct customer (i.e. the person who signs the contract) or his previously nominated representative. Changes to authority must be made in writing; not by fax.
N8. All persons on every occasion should carry some form of identification to show staff on duty. This is in order to verify authorised entry; arriving with a key for the Unit is not deemed authority.


Items are not allowed to be left on the loading bay without the authority of the manager Where customers require items to be delivered to us via a third party without their presence the goods will only be signed for unchecked and placed in the holding area for 24 hours.This will be charged at £10.00 per day per pallet equivalent.


A number of different trolleys are provided for customers' use. Please use them sensibly and do not overload. Return to loading bay after use. If you need assistance please ask, we are here to help.


Please use the facility with care. Small children are only allowed in the storage facility with parental guidance.There are many hazards and temptations for little fingers!


None of the following items are allowed in the storage facility:

  • Any perishable foods not in cans or airtight jars.
  • Any flammable liquids including petrol and paraffin, diesel etc, dangerous or toxic substances.
  • Any firearms, explosives etc.


Because of the above restrictions all items are subject to search prior to storage in the facility.


We recommend you insure your goods and insurance cover as detailed below can be arranged by us on your behalf. Please note that irrespective of whether insurance cover is effected, our liability is as set out in our contract terms and conditions which have been provided to you.

Summary of the Ashford Self Storage Insurance Cover

Subject to you giving us instructions to insure we can arrange on your behalf insurance with Lloyds to cover your property as summarised below.The policy is for Ashford Self Storage and allows customer goods to be covered under it's conditions. The policy may be inspected at our office if required.


Loss of or damage to property whilst in store from the following Insured Events: fire, lightning, explosion, aircraft, storm, flood, burst pipes, theft accompanied by forcible &/or violent entry to or exit from the building, riot, strike, civil commotion, malicious damage, earthquake & impact.

Sum Insured

As declared to us in writing.The sum insured shall not exceed £50,000 per customer; unless confirmed in writing by us.The sum insured may be increased on payment of an additional fee.

Basis of Claims Settlement

The replacement of property lost which provided the liability of Insurers is not increased may be carried out in a manner suitable to the requirements of the Insured.

The repair or restoration of property damaged in either case to a condition equivalent to or substantially the same as but not better or more extensive than its condition prior to damage.

Protection Conditions

It is your responsibility to take all reasonable security measures for the safety of the Property Insured including the securing of all unit doors, windows and other means of entrance.


If you fail to declare the full replacement value of your property, in the event of a claim you will only be entitled to recover from insurers the proportion of the loss as the declared value bears to the total value of your property - if you under-insure you may well suffer.

Pairs and Sets Clause

Where any items are part of a pair or set insurers will only pay for the actual parts which are lost or damaged. No payment will be made for articles that are not damaged.

Time Limits for Claims Notification

All claims must be notified to the Operator whether unpacked or not immediately the loss or damage is discovered and prior to the removal of the goods from store.

EU Disclosure Clause (UK)

This insurance shall be subject to English Law. Any enquiry or complaint should be addressed in the first instance to the arranging broker Pound Gates & Company Ltd. If you are not satisfied with the way a complaint has been dealt with please write to Lloyds to review your case without prejudice to your rights at law.

Policy Excess

You are responsible for paying the first £50.00 for each claim.


No cover is provided for the following (unless specifically confirmed in writing):

  1. Jewellery watches precious stones money coins deeds bonds securities, stamps of all kinds.
  2. Furs perfumery tobacco cigars cigarettes beers & spirits and the like, wines exceeding £5,000 in total in any one unit, explosives and livestock, growing crops and trees
  3. Vehicles licensed for road use, caravans & trailers, locomotives, watercraft or aircraft.
  4. Loss &/or damage caused by wear tear gradual deterioration (including the deterioration of deep freezer units) corrosion rust wet and dry rot shrinkage evaporation loss of weight dampness dryness changes in temperature flavour colour texture or finish moth insect vermin inherent vice and latent defect or the leakage of liquid from receptacle or container
  5. Mechanical or electrical damage or derangement unless reasonably attributable to physical damage from an Insured Event as detailed under paragraph headed 'Cover'.
  6. Any consequence of war invasion act of foreign enemy
    hostilities (whether war be declared or not) civil war rebellion revolution insurrection or military or usurped power
  7. Consequential loss of any kind or description.
  8. Confiscation or seizure of goods by Customs or Government Agencies.
  9. Loss destruction or damage directly occasioned by pressure waves caused by aircraft & other aerial devices travelling at sonic or supersonic speeds.
  10. Loss or damage from:
    a) ionising radiations or contamination by radioactivity from nuclear fuel or from any nuclear waste from the combustion of nuclear fuel.
    b) the radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.
  11. Losses more specifically covered by another policy of insurance.
  12.  Any claim arising directly or indirectly as a result of the failure or inability of any:
    a) electronic circuit microchip integrated circuit microprocessor embedded system hardware software firmware program computer data processing equipment telecommunication equipment or systems or any similar device
    b) media or systems used in connection with any of the foregoing whether the property of the insured or not at any time to achieve any or all of the purposes and consequential effects intended by the use of any symbol or word to denote a date.
    including without limitation the failure or inability to recognise capture save or retain or restore &/or correctly to manipulate interpret transmit return calculate or process any date data information command logic or instruction as a result of:
    i) recognising using or adopting any date day of the week or period of time otherwise than as or other than the true or correct date day of the week or period of time ii) the operation of any command or logic which has been programmed or incorporated into anything referred to in 'a' and 'b' above.

A member of the Lloyds group of companies.

Opening Times
  • Monday - Friday 8.00am - 6.00pm
  • Saturday 8.00am - 4.00pm
  • Sunday 9.00am - 1.00pm

AddressUnit 2 Brunswick Road
TN23 1EL

Telephone Number 01233 636666

Fax Number 01233 620333

Email Address